Privacy Policy
HYPEGuide ("we", "us", "our") is an independent mobile application available on the Apple App Store. The app is operated by [OPERATOR ENTITY — e.g., HYPEGuide Ltd, registered in [BVI / Singapore]] ("Company").
HYPEGuide is an independent third-party application. We are not affiliated with, endorsed by, or in any way connected to Hyperliquid Labs, Hyper Foundation, or any entity operating the Hyperliquid protocol. "Hyperliquid" is referenced solely as a description of the decentralised exchange protocol whose public interfaces our app connects to.
Contact: [CONTACT EMAIL]
This Privacy Policy applies to:
This policy does not govern the Hyperliquid protocol itself, other decentralised applications, or third-party services linked from within the App. Each such service has its own privacy practices for which we are not responsible.
We believe in collecting the minimum data necessary to operate the App. The table below details every category of data we collect, why, and how.
| Category | Examples | Why We Collect It |
|---|---|---|
| Support Communications | Email address, message content | To respond to support enquiries |
| Wallet Addresses | EVM/HyperEVM public wallet address(es) you import or generate | To display your portfolio, positions, and trading history |
| App Preferences | Currency settings, notification preferences, paper-trading configurations | To personalise your experience; stored locally on device |
| Category | Examples | Why We Collect It |
|---|---|---|
| Device Information | iOS version, device model, screen resolution, language/locale, timezone | Crash diagnostics and App Store performance analytics |
| Usage Analytics | Screens viewed, feature interactions, session length, feature adoption events | To understand how features are used and improve the App |
| Crash and Diagnostic Reports | Stack traces, crash logs, memory state at time of crash | To identify and fix bugs; may be collected by Apple or our crash-reporting provider |
| Network Request Metadata | Timestamps of API requests to Hyperliquid's public API endpoints | Rate-limit management and App performance monitoring; no personal content is logged |
| IP Address | Your internet protocol address at the time of App use | Security, fraud prevention, geographic restriction enforcement; not stored beyond session logs |
We use the data described above for the following purposes:
We do not use your data for:
We share data with third parties only as described below. We do not sell personal data.
We may share limited technical data (device metadata, crash logs, anonymised analytics) with service providers who assist in operating the App, including:
All service providers are contractually bound to use data only for the purposes for which it was shared.
When you submit trades, the App broadcasts signed transactions to the Hyperliquid decentralised exchange protocol. This is not "sharing" in the traditional sense — it is a necessary technical interaction with a public blockchain protocol. Your wallet address and transaction details become part of the public blockchain record. The Hyperliquid protocol is not our service provider; it is a decentralised protocol outside our control.
The App retrieves market data (prices, order books, funding rates, open interest) from Hyperliquid's public APIs and, where applicable, third-party market data providers. These requests do not carry personal identifiers beyond your IP address.
We may disclose data to law enforcement, regulators, or courts where we are legally compelled to do so by applicable law, court order, or valid legal process. We will, where legally permissible, notify you of such disclosure.
If the Company is acquired, merged, or undergoes a change of control, your data may be transferred to the successor entity, subject to the same privacy commitments. You will be notified of any material change.
We do not sell, rent, trade, or otherwise transfer your personal data to third parties for their own commercial use.
Specifically:
If on-chain privacy is important to you, consider the implications of linking your identity to your wallet address before using the App for live trading.
Technical details of how we handle wallet security:
kSecAttrAccessibleWhenPasscodeSetThisDeviceOnly or equivalent). They are never transmitted to our servers.The HYPEGuide App is a native iOS application and does not use browser cookies. The following tracking and analytics practices apply:
We may use in-app analytics SDKs to collect anonymised usage events (screens viewed, button taps, session duration). This data is aggregated and does not identify you personally. You may opt out of analytics data collection in the App's Settings menu under Privacy > Analytics.
If you have opted into "Share iPhone Analytics" in your iOS Settings, Apple may share aggregate App Store and device performance data with us. This is governed by Apple's own privacy policy. We do not control this data collection.
We comply with Apple's App Tracking Transparency framework. If we use any advertising or cross-app tracking, we will request your explicit permission through the iOS ATT prompt before doing so. We do not currently use advertising SDKs or cross-app tracking.
The HYPEGuide website may use privacy-preserving web analytics (e.g. Plausible Analytics or equivalent cookieless analytics) to track aggregate page views. We do not use Google Analytics advertising features, Meta Pixel, or similar advertising trackers on our website. If cookies are used, you will be informed via a cookie notice.
| Data Type | Retention Period |
|---|---|
| Support emails and correspondence | 3 years from last interaction, then deleted |
| Crash logs and diagnostic reports | 90 days rolling window |
| Anonymised analytics events | 24 months; no personal identifiers retained |
| IP address logs (security/geo-restriction) | 30 days rolling, then deleted |
| App preferences (stored locally) | Retained on device until you delete the App or clear App data |
| Private keys / seed phrases | Never transmitted to or stored on our servers |
Depending on your jurisdiction, you may have rights including:
Email [CONTACT EMAIL] with the subject line "Data Request". We will respond within 30 days. We may ask you to verify your identity before processing the request.
We cannot delete, modify, or retrieve data stored on the Hyperliquid blockchain or any other public blockchain. Deletion requests apply only to data we hold on our own systems (server logs, analytics, support correspondence).
Deleting the HYPEGuide App from your device will remove all locally stored preferences and App data. If your wallet was generated inside the App, deleting the App without first backing up your seed phrase will result in permanent, unrecoverable loss of access to that wallet and any funds it holds.
The App is intended solely for users aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe a minor has submitted personal data to us, please contact us immediately at [CONTACT EMAIL] and we will delete that data promptly.
We implement technical and organisational measures appropriate to the sensitivity of the data we process, including:
No security system is impenetrable. We cannot guarantee absolute security. In the event of a data breach that poses material risk to you, we will notify affected users within 72 hours of becoming aware of the breach, in accordance with applicable law.
The App is operated from [JURISDICTION — BVI / Singapore]. If you use the App from a jurisdiction with data protection laws (such as the EU/EEA, UK, or similar), your data may be transferred to and processed in jurisdictions that may not offer the same level of data protection as your home jurisdiction.
Where such transfers occur, we ensure appropriate safeguards are in place, which may include contractual protections (Standard Contractual Clauses or equivalent) with service providers.
We may update this Privacy Policy from time to time. When we do:
Prior versions of this Policy will be made available upon request.
For any privacy-related enquiries, data requests, or concerns:
We aim to respond to all privacy enquiries within 30 days.